In this report, we will take a closer look at Poland as an attractive destination for opening a call center.
We will present an analysis of the industry, the number of talent pool in each position, average salaries, benefits and important factors such as the cost of living, the cost of renting an apartment in major cities, and the availability of graduates in language studies in each province of Poland.
You will gain a better understanding of why Poland may be an ideal place to open a call center and how to take advantage of the opportunities available, minimizing risks and maximizing benefits.
IIn today’s global marketplace, customer service plays a key role in building lasting customer relationships and delivering a superior customer experience. Over the last few years, Poland has become a center for many outsourcing companies and customer service centers, which has contributed to the development of experience and know-how in this area.
Poland currently has 2,047 call centers locations. In the period from January to June 2023, 136 new entities were established that run business activities as call centers.
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By implementing a call center in your business, you will simplify and speed up the communication process. A phone call allows them to express their needs directly and receive quick answers which influences the building of relationships and enables more efficient exchange of information with recipients.
The call center system allows for better planning of activities towards the target group without the need for large financial outlays. Most software uses a cloud-based work model, thanks to which savings are noticeable already at the stage of managing the space necessary for the system’s operation.
The success of a call center depends largely on the ability of its agents to connect with customers. Effective people management and creating a cohesive, well-trained team should be a priority in such a business.
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