Credit Agricole Bank Polska is part of an international banking group that operates in 47 countries, serves over 51 million clients and employs 141,000 people. Currently in Poland there are nearly 400 bank branches located in all major Polish cities.
250 candidates per month 50% increase in hiring volume
Credit Agricole is a universal bank that focuses its activities on building long-term client relations as well as professional and friendly service. In order to be able to achieve these goals the group places great emphasis on the internal development of its Contact Center division. Due to the fast-paced nature of employee development and promotions the group is continuously seeking candidates for entry-level positions and Client Advisors.
In order to ensure the development of Contact Centre structures Credit Agricole recruits up to 250 new candidates every month. With such high volume recruiting it was a natural step to leverage outside support – initially traditional recruitment agencies. However, it quickly became apparent that agencies were unable to meet Credit’s enormous needs and the final results of the collaboration were not satisfactory. As an alternative Credit Agricole chose Talent Place.
After recruitment agencies failed Credit Agricole decided to partner with Talent Place. The first joint project involved 50 referrals (i.e. 50 candidate referrals) and was 100% completed.
Thanks to our community of skilled remote recruiters we were able to reach passive candidates in a short period of time who had not yet begun to consider changing jobs. We also established a project team within Talent Place, which included a group of recruiters focused on finding available, eligible and motivated employees for Credit Agricole. Recruiters from the Talent Place community have also built relationships with candidates by staying in touch with them and keeping them informed at every stage of the recruitment process. By doing so, we were not only able to increase the number of applications but also ensure that candidates were engaged.
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